Shipping policy

All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note that once shipped, any potential delays within the postal system are outside of our control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 
 

Collection

You can skip the shipping fees with free local collection from Canterbury, UK. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Please do not attempt to collect your order until you receive your email, and have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: USA, Canada.

At this time, we do not ship to countries within the EU.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and they are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us via email with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

For full details of refunds, returns and exchanges please refer to our policy.